Tag: reporting

Segmentation

Posted on by inplayer_support

With Segmentation, you can see lists and create audience reports based upon various characteristics. This way of segmenting viewers is mainly aimed at providing useful data for reducing churn and increasing retention, thereby eliminating the need for creating reports for this purpose manually.

You will find the Segmentation tab in the Audience section of the InPlayer Dashboard.

Canceled subscriptions

The Canceled subscriptions segment provides insight into how many and which viewers have canceled their subscriptions in a given time period.

To see a list of viewers who have canceled their subscriptions in a particular time period, just select the period in the filters section.

You can also export a list as a CSV file. To do so, click the Export button.

Then, select the period and click Generate.

To download the generated report, just go to the Segmentation reports tab, and select the segment from the dropdown menu.

Paying customers

The Paying customers segment provides insight into how many and which viewers have made a payment in a given time period.

It works exactly the same as the Canceled subscriptions segment, i.e. you can either view the info by selecting the period in the filters section, or generate a report via the Export button which you can then download in the Segmentation reports tab.

Registered only customers

The Registered only customers segment provides insight into how many and which viewers have registered an account, but haven’t made a payment yet.

It works exactly the same as the other segments, i.e. you can either view the info by selecting the period in the filters section, or generate a report via the Export button which you can then download in the Segmentation reports tab.

Watching customers

The Watching customers segment provides insight into how many and which viewers have accessed a particular asset, in a given time period.

To get the report, just click on Export.

In the new screen, select the time period, and in the search field on the right enter the asset ID of the asset for which you wish to get the access info.

Note that when you insert the asset ID in the field, you need to press Enter, and then click on the asset.

Finally, click Generate.

To download the generated report, just go to the Segmentation reports tab, and select the segment from the dropdown menu.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.

Access reports

Posted on by inplayer_support

With Access reports you can get the data on which viewer has access to which asset or package.

Note that for viewers who have access to packages, the report will show their package access only and not individual accesses for the individual assets that have been included in the package.


To get an Access report, do the following:

In the InPlayer Dashboard, go to the Access section.

Click on Generate report.

Choose the time period. The report will include all access records that were created within the selected period.

Choose whether you want to include only active records, all, or inactive records only.

If you’ve selected active or inactive, you can further specify the type of records you want to include.

In the Select report columns field you can choose what data you want the report to include. If you leave this field blank, all data will be included.

Finally, click Generate.

To get your report, click on View reports or go to the Access reports tab.

Here, you can download the report as a CSV file.

All generated reports will be kept for 10 days and then automatically deleted.

Report scheduling

With report scheduling, you can automatically generate reports at a certain time & date, eliminating the need to do this manually. This can be quite useful for recuring reports you do on a regular basis.

To schedule the automatic creation of a report, do the following:

In the InPlayer Dashboard, go to the Transactions section and then to either the Payments or Subscriptions tab.

Click Schedule report.

Name your report.

Next, choose between One time schedule and Recurring.

One time scheduled will generate just one report on the date and time you set under Run export on, and will include the data for the date range you set up under Include data for.

Recurring will schedule the generation of recurring reports at regular intervals.

The first report will be generated on the date and time you set under Generate first report on, will continue to repeat according to the interval you set under Repeat, will include the data for the date range you set up under Include data for, and will end according to your selection under Scheduled end date.

Once you set everything up, click Save.

To get your report, click on View reports.

You will find your report under Scheduled reports.

Here, you can download the report as a CSV file once it’s generated, or edit it.

All generated reports will be kept for 10 days and then automatically deleted.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.

Payment and subscription reports

Posted on by inplayer_support

Payment reports

With Payment reports, you can get all the data related to every payment that was made on your account. How the payment was made, whether a voucher was used, and all other details are included.

To get a Payment report, do the following:

In the InPlayer Dashboard, go to the Transactions section.

In the Payments tab click Generate report.

Choose the time period. The report will include all payments that were made within the selected period.

Next, select whether you want to get the data for payments from all OAuth apps, or a specific one.
Choosing select OAuth app will include all payments from all OAuth apps.
To learn more about OAuth, click here.

In the Select report columns field you can choose what data you want the report to include. If you leave this field blank, all data will be included.

Finally, click Generate.

To get your report click on View reports.

Here, you can download the report as a CSV file.

All generated reports will be kept for 10 days and then automatically deleted.

Subscription reports

With Subscription reports, you can get all the data related to the viewer subscriptions on your account, whether active or not.

To get a Subscription report, do the following:

In the InPlayer Dashboard, go to the Transactions section.

Go to the Subscriptions tab.

Click Generate report.

Choose the time period. The report will include all subscriptions that were created within the selected period. Note that if you need a report with the individual subscription payments, you would need to make a Payment report, as described in the Payment reports section above.

Next, select whether you want to get the data for subscriptions from all OAuth apps, or a specific one.
Choosing select OAuth app will include all subscriptions from all OAuth apps.
To learn more about OAuth, click here.

In the Select report columns field you can choose what data you want the report to include. If you leave this field blank, all data will be included.

Finally, click Generate.

To get your report click on View reports.

Here, you can download the report as a CSV file.

All generated reports will be kept for 10 days and then automatically deleted.

Report scheduling

With report scheduling, you can automatically generate reports at a certain time & date, eliminating the need to do this manually. This can be quite useful for recuring reports you do on a regular basis.

To schedule the automatic creation of a report, do the following:

In the InPlayer Dashboard, go to the Access section.

Click Schedule report.

Name your report.

Next, choose between One time schedule and Recurring.

One time scheduled will generate just one report on the date and time you set under Run export on, and will include the data for the date range you set up under Include data for.

Recurring will schedule the generation of recurring reports at regular intervals.

The first report will be generated on the date and time you set under Generate first report on, will continue to repeat according to the interval you set under Repeat, will include the data for the date range you set up under Include data for, and will end according to your selection under Scheduled end date.

Once you set everything up, click Save.

To get your report, click on View reports, or go to the Access reports tab.

You will find your report under Scheduled reports.

Here, you can download the report as a CSV file once it’s generated, or edit it.

All generated reports will be kept for 10 days and then automatically deleted.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.