Payment and subscription reports

Payment reports

With Payment reports, you can get all the data related to every payment that was made on your account. How the payment was made, whether a voucher was used, and all other details are included.

To get a Payment report, do the following:

In the InPlayer Dashboard, go to the Transactions section.

In the Payments tab click Generate report.

Choose the time period. The report will include all payments that were made within the selected period.

Next, select whether you want to get the data for payments from all OAuth apps, or a specific one.
Choosing select OAuth app will include all payments from all OAuth apps.
To learn more about OAuth, click here.

In the Select report columns field you can choose what data you want the report to include. If you leave this field blank, all data will be included.

Finally, click Generate.

To get your report click on View reports.

Here, you can download the report as a CSV file.

All generated reports will be kept for 10 days and then automatically deleted.

Subscription reports

With Subscription reports, you can get all the data related to the viewer subscriptions on your account, whether active or not.

To get a Subscription report, do the following:

In the InPlayer Dashboard, go to the Transactions section.

Go to the Subscriptions tab.

Click Generate report.

Choose the time period. The report will include all subscriptions that were created within the selected period. Note that if you need a report with the individual subscription payments, you would need to make a Payment report, as described in the Payment reports section above.

Next, select whether you want to get the data for subscriptions from all OAuth apps, or a specific one.
Choosing select OAuth app will include all subscriptions from all OAuth apps.
To learn more about OAuth, click here.

In the Select report columns field you can choose what data you want the report to include. If you leave this field blank, all data will be included.

Finally, click Generate.

To get your report click on View reports.

Here, you can download the report as a CSV file.

All generated reports will be kept for 10 days and then automatically deleted.

Report scheduling

With report scheduling, you can automatically generate reports at a certain time & date, eliminating the need to do this manually. This can be quite useful for recuring reports you do on a regular basis.

To schedule the automatic creation of a report, do the following:

In the InPlayer Dashboard, go to the Access section.

Click Schedule report.

Name your report.

Next, choose between One time schedule and Recurring.

One time scheduled will generate just one report on the date and time you set under Run export on, and will include the data for the date range you set up under Include data for.

Recurring will schedule the generation of recurring reports at regular intervals.

The first report will be generated on the date and time you set under Generate first report on, will continue to repeat according to the interval you set under Repeat, will include the data for the date range you set up under Include data for, and will end according to your selection under Scheduled end date.

Once you set everything up, click Save.

To get your report, click on View reports, or go to the Access reports tab.

You will find your report under Scheduled reports.

Here, you can download the report as a CSV file once it’s generated, or edit it.

All generated reports will be kept for 10 days and then automatically deleted.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.

Canceling subscriptions

Finding the account

To see and manage a viewer’s details, log into your InPlayer Dashboard, and go to the Audience section.

From here, you can use the search bar to find the viewer’s account.

To use the search bar, choose the filter you wish to use for your search from the dropdown menu, and type in your search.

Note that you can search with just the first part of the email address, in this case carter, or the second part, in this case mail.com, however, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.


To open a viewer account, just click the  button on the right, under the Edit column in the viewer’s row.

Canceling a subscription

Click on the Access management tab.

In the assets access dropdown menu, select subscriptions.

Click the  button under the Edit column in the row of the subscriptions you wish to cancel, and click Cancel subscription.

Confirm by clicking Yes, cancel.

In-app subscriptions

For all In-app subscriptions, the cancelation will need to be done by the viewer.
These subscriptions cannot be canceled from the Dashboard.

Here is a detailed guide on how a viewer can cancel their In-app subscription.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.

Checking subscriptions

Finding the account

To see and manage a viewer’s details, log into your InPlayer Dashboard, and go to the Audience section.

From here, you can use the search bar to find the viewer’s account.

To use the search bar, choose the filter you wish to use for your search from the dropdown menu, and type in your search.

Note that you can search with just the first part of the email address, in this case carter, or the second part, in this case mail.com, however, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.


To open a viewer account, just click the  button on the right, under the Edit column in the viewer’s row.

Checking the subscription

Click on the Access management tab.

In the assets access dropdown menu, select subscriptions.

Click the  button under the Edit column in the row of the subscriptions you wish to cancel, and click Subscription details.

On the new screen you will see all the payment and content details for the subscription.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.

Transactions

The Transactions section offers a live overview of each of your viewers’ payments.

It has two tabs: Payments and Subscriptions.

The Payments tab

The Payments tab offers a complete overview of your viewers’ payments. This includes both the ppv (one-time), subscription (recurrent), and season price payments.

At the upper right of the tab, you have the Generate report, Schedule report, and View reports buttons. You can learn more about making reports in the guides to reporting.

Below that, you have the search bar, along with the filter to list the payments by status.

Here is a list of the various payment statuses, along with their meaning:

RecurrentRegular subscription payment.
ChargeRegular ppv (one-time) payment.
RefundRefund.
FreemiumRegular data capture (free of charge) access.
Pending There are two possible reasons for this status.
1. Direct Debit payment where we await the bank to confirm the mandate creation. Viewer will have access during this time.
2. Other payments where the bank has not yet released the funds. Viewer has no access. If this status doesn’t change after a while, the viewer might have to contact their bank.
These payments are not included in the payment reports as they are still considered incomplete.
FailedDirect Debit payment that failed due to issues with the viewer’s bank account (ex. lack of funds).
DonationA viewer donation. No access is granted.
Gift-paymentA purchase that was bought as a gift. The purchaser of the gift has no access.
ChargebackThe viewer has disputed the payment for some reason, and their bank has reversed the charge. Access is revoked immediately after a chargeback has been received. If you are using Stripe Connect with your own Stripe account, you will need to process the chargeback via the Stripe chargeback flow yourself. If you are using InPlayer’s Stripe account, the InPlayer team will do this on your behalf, so you don’t have to do anything.

To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search.

So, if you wanted to find the payment that was done by a viewer with the email carter@mail.com, you’d click on the search field, choose the email filter, type in carter@mail.com, and press Enter.

Note that you can search with just the first part of the email address, in this case carter, or the second part, in this case mail.com, however, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.


Below the search bar, you have the main part of the Payments tab, which is the table where you can see a list of the payment records and their basic details.

View payment details

To do this, click on the arrow button under the Edit column in the viewer’s row.

Here you can see all the available details for the viewer’s payment.

The Subscriptions tab

The Subscriptions tab offers a complete overview of your viewers’ subscriptions.

At the upper right of the tab, you have the Generate report and View reports buttons. You can learn more about making reports in the guides to reporting.

Below that, you have the search bar, along with the option to choose whether to view a list of the subscriptions by status.

Here is a list of the various subscription statuses, along with their meaning:

Recurrent Regular active subscription. Viewer has access.
Past-DueActive subscription for which the latest payment has failed due to some issue with the viewer’s payment method, or is pending for SCA approval by the viewer (more on this here). Viewer has no access. Viewer should be advised to either: check/update their payment tool or their bank, check their inbox for the SCA confirmation email, wait for the system to automatically retry the payment (might take up to a month) and re-grant access upon success, or cancel their current subscription and try purchasing a new one.
UnpaidInactive subscription for which the time limit of 30 days for the SCA approval has expired, which caused the subscription to be canceled. More on this here. Viewer has no access. Viewer should be advised to check their payment tool or their bank and purchase the subscription again.
CanceledRegular canceled subscription. Viewer will lose access after the end of their ongoing billing period.
Free trial There are two possible reasons for this status.
1. The active subscription is still under a free trial. Viewer has access.
2. The first payment after the free trial expiry is still processing in the system. Viewer has access. The status will change to Recurrent as soon as the payment gets processed.
EndedInactive subscription that was ended by the system due to some issue with the viewer’s payment. Viewer has no access. Viewer should be advised to check their payment tool or their bank and purchase the subscription again.
PendingThere are two possible reasons for this status.
1. Direct Debit subscription where we await the bank to confirm the mandate creation. Viewer will have access during this time.
2. Subscription paid via another method where the bank has not yet released the funds. Viewer has no access. If this status doesn’t change after a while, the viewer might have to contact their bank.
These subscriptions are not included in the reports as they are still considered incomplete.
PausedSubscription that has been paused. Viewer has access. The subscription can be reactivated at any time.
Note that Google In-app subscriptions are the only subscriptions that can be paused by the viewer. Other subscriptions made via a payment method that supports pausing (Credit card, Direct Debit, iDeal, and PayPal) can only be paused from the customer or InPlayer side.
Note also that if you’re using Stripe Connect and are checking these subscriptions in Stripe, they will have an active status, but a paused collection.
IncompleteSubscription for which the first payment has failed due to some issue with the viewer’s payment method, or is pending for SCA approval by the viewer (more on this here). Viewer has no access. Viewer should be advised to check their payment tool or their bank, or to check their inbox for the SCA confirmation email. These subscriptions are not included in the reports as they are still considered incomplete.
Incomplete expiredSubscription for which the first payment has failed due to some issue with the viewer’s payment method or for which the time limit of 23 hours for the SCA approval of the first payment has expired (more on this here). Viewer has no access. Viewer should be advised to check their payment tool or their bank and purchase the subscription again.

To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search.

So, if you wanted to find a subscription that was purchased by a viewer with the email carter@mail.com, you’d click on the search field, choose the email filter, type in carter@mail.com, and press Enter.
Note that you can also search with just the first part of the email address, in this case carter, or the second part, in this case mail.com.
However, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

Below that, you have the main part of the Subscriptions tab, which is the table where you can see the details of the viewers’ subscriptions.

Subscription management

In the Subscription tab you can also cancel a viewer’s subscription as well as view their subscription details.
Note that the same thing can be done in each viewer’s personal account as well, as described in the Audience management guides.

Cancel subscription

To do this, click on the  button under the Edit column in the viewer’s row.
Then click Cancel subscription.

Confirm by clicking Yes, cancel!

View subscription details

To do this, click on the  button under the Edit column in the viewer’s row.
Then click Subscription details.

Here you can see all the available details for the viewer’s subscription.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.