Access reports

With Access reports you can get the data on which viewer has access to which asset or package.

Note that for viewers who have access to packages, the report will show their package access only and not individual accesses for the individual assets that have been included in the package.

To get an Access report, do the following:

In the InPlayer Dashboard, go to the Access section.

Click on Generate report.

Choose the time period. The report will include all access records that were created within the selected period.

Choose whether you want to include only active records, all, or inactive records only.

If you’ve selected active or inactive, you can further specify the type of records you want to include.

In the Select report columns field you can choose what data you want the report to include. If you leave this field blank, all data will be included.

Finally, click Generate.

To get your report, click on View reports or go to the Access reports tab.

Here, you can download the report as a CSV file.

All generated reports will be kept for 10 days and then automatically deleted.

Report scheduling

With report scheduling, you can automatically generate reports at a certain time & date, eliminating the need to do this manually. This can be quite useful for recuring reports you do on a regular basis.

To schedule the automatic creation of a report, do the following:

In the InPlayer Dashboard, go to the Transactions section and then to either the Payments or Subscriptions tab.

Click Schedule report.

Name your report.

Next, choose between One time schedule and Recurring.

One time scheduled will generate just one report on the date and time you set under Run export on, and will include the data for the date range you set up under Include data for.

Recurring will schedule the generation of recurring reports at regular intervals.

The first report will be generated on the date and time you set under Generate first report on, will continue to repeat according to the interval you set under Repeat, will include the data for the date range you set up under Include data for, and will end according to your selection under Scheduled end date.

Once you set everything up, click Save.

To get your report, click on View reports.

You will find your report under Scheduled reports.

Here, you can download the report as a CSV file once it’s generated, or edit it.

All generated reports will be kept for 10 days and then automatically deleted.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at

Access vouchers

Access vouchers can be used via a web browser, for getting access to content. In this sense, they are the same as a 100% Discount voucher. However, there is an important difference: By using an Access voucher a viewer will get access for a period that is going to be specified in the voucher itself, while with the Discount voucher they will get the access period that has been specified in the Payment type setting in the price option of the asset the viewer is purchasing.

Creating an Access voucher

Log into your InPlayer Dashboard, and go to the Promotions section.

In the Vouchers tab, click New voucher.

Enter the voucher name. This isn’t the code the viewer will need to use.

Choose Access voucher and click Next.

Configure the voucher.

Randomly generated code lets you generate the voucher code automatically, by setting up the voucher length, prefix, and suffix. Note that the Voucher code length does not include the prefix and suffix. It only refers to the automatically generated part in the middle.

Voucher code lets you enter a custom code, if you are not using the Randomly generated code setting.

Access period sets the access period the viewer will get when using the voucher. There are two options here:

  • Expires on a date
    With this option, you can set the date on which the viewer’s access will expire, regardless of when the viewer uses the voucher.
  • Expires after a period
    With this, you can set a specific access period (days, months, years) that the viewer will get after using the voucher.

Note that when a viewer uses an access voucher to purchase a subscription, they will not need to enter their credit card. Also, a subscripton will not be created for them. They will only get the access stated in the “Access period” section of the voucher.

Click Next.

Set the Usage limit.
This is how many times the voucher can be used.
The default is set as blank, which means a voucher can be used an unlimited number of times.

Set the Validity period and start and end times.
This sets the voucher validity period. Note that this is different from the content access period, which is controlled by the Access period setting from the previous step.
Note also that the times are in UTC.

Click Next.

Your voucher has now been created and is ready for use. In its current state, the voucher can be used by any viewer, for every asset and package you have.
If you wish to make it valid for only a certain asset, or package, or price option, or to make it so only a certain viewer can use it, you can proceed to modify the voucher properties.


In Details, you can edit the things you’ve already set up during the first step of the voucher creation. Note that you can’t edit the code.

Assets and Packages

In the Assets and Packages sections, you can select for which assets and/or packages the voucher can be used.
Just drag and drop the asset or package you want to add to the voucher from left to right.

You can even go one step further, and specify for which price options will the voucher be valid, in case your assets or packages have multiple price options set up.
To do this, click on Access fees, select the price option you want to enable, and click Save.

Customer emails

In the Customer emails section, you can choose to assign the voucher to only a specific set of viewers, so that only they can use it.

You can either bulk add a list of viewers or add viewers one by one.

For bulk adding, make sure to download the CSV template provided in the voucher settings.

Once you enter the viewer emails in the CSV file, just upload the file to the voucher.

To add a single viewer email, simply type in the email and click the + button.

Note that viewers don’t have to exist in the database. You can set up the voucher now, and when the viewer registers with the email you’ve entered, they will still be able to use the code.

To find out which viewers used a particular voucher, you can get a payment report from the Transactions tab. These reports will contain the voucher info for each payment.

Payment types

In the Payment types section, you can make the voucher valid for only ppv or subscription price options. Just drag and drop from left to right.
If you want the voucher to be valid for both, just leave this option as is, i.e. select neither the ppv or the subscription types, which will make the voucher valid for both.

Deleting a voucher

To delete a voucher, just open it, and click on the  button at the top right.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at


The Access section offers an overview of all of your viewers and their individual access passes, and also lets you perform access-related bulk actions.

You can also perform bulk actions such as grant, extend and revoke access for multiple viewers at once.

The Access section has a few tabs: Access, Access reports and Bulk actions.

The Access tab

Here you will find all of your viewers’ individual access records, and whether that access was purchased, granted or has expired.

At the upper right of the tab, you have the Generate report, Schedule report, and View reports buttons. You can learn more about making reports in the guides to reporting.

Below that, you have the search bar, along with the option to choose whether to view a list of the active or inactive accesses.
To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search.

So, if you wanted to check the access passes for a viewer with the email, you’d click on the search field, choose the email filter, type in, and press Enter.

Note that you can search with just the first part of the email address, in this case derby, or the second part, in this case, however, you cannot search by typing any of the two parts of the email address just partially, in this case, derb or mail.

Below that, you have the main part of the Access section, which is the table where you can see the details of the viewer accesses.

Here is a list of the various access statues, along with their meaning:

Purchased – The viewer received access after making a regular payment.
Granted – The viewer was granted access manually via the InPlayer Dashboard.
Acess-voucher – The viewer received access after purchasing the content using a Free access voucher.
Full-discount – The viewer received access after purchasing the content using a 100% discount voucher.
Expired – The period of access validity set up for that price option has expired.

The Access reports tab

The Access reports tab is where you can download the reports you have generated in the Access tab.

The generated reports will be kept for 10 days.

The Bulk actions tab

Here, you can perform access-related bulk actions such as granting, extending, and revoking access to multiple viewers at once.

Read the Bulk actions section to learn how to perform bulk actions.

Access management

In the Access tab, you can revoke or extend a viewer’s access.
Note that the same thing can be done in each viewer’s personal account as well, as described in the Audience management guides.

Revoke access

To revoke a viewer’s existing access pass, click on the  button under the Edit column in the asset title’s row.
Then click Revoke access.

Confirm by clicking Yes, revoke!

Extend access

To extend a viewer’s existing access pass, click on the  button under the Edit column in the asset title’s row.
Then click Extend access.

Here, enter the new date to which you’d like to extend the access and click Extend.

Bulk actions

In the Bulk actions tab, choose the action you wish to perform.

  • Grant access
  • Revoke access
  • Extend access

Next, download the template CSV file.

Fill in the CSV file with the required data. In the CSV, you will find one row of dummy data that serves as a guide to the correct format of the data.

  • user_id – the viewer ID. You can find this by going to the viewer’s account in the Audience tab.
  • item_id – the asset ID. You can find this in the Assets tab of the Content section.
  • starts_at – the date and time of the access start. The time should be in UTC.
  • expires_at – the date and time of the access expiry. The time should be in UTC.

Upload the CSV and click Submit.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at