The Dashboard

Learning the InPlayer Dashboard is essential for managing your business.

Transactions

The Transactions section offers a live overview of each of your viewers’ payments.

It has two tabs: Payments and Subscriptions.

The Payments tab

The Payments tab offers a complete overview of your viewers’ payments. This includes both the ppv (one-time), subscription (recurrent), and season price payments.

At the upper right of the tab, you have the Generate report, Schedule report, and View reports buttons. You can learn more about making reports in the guides to reporting.

Below that, you have the search bar, along with the filter to list the payments by status.

Here is a list of the various payment statuses, along with their meaning:

Recurrent – Regular subscription payment.
Charge – Regular ppv (one-time) payment.
Refund – Refund.
Freemium – Regular data capture (free of charge) access.
Pending – There are two possible reasons for this status.
1. Direct Debit payment where we await the bank to confirm the mandate creation. Viewer will have access during this time.
2. Other payments where the bank has not yet released the funds. Viewer has no access. If this status doesn’t change after a while, the viewer might have to contact their bank.
Note that these payments are not included in the payment reports as they are still considered incomplete.
Failed – Direct Debit payment that failed due to issues with the viewer’s bank account (ex. lack of funds).
Donation – A viewer donation. No access is granted.
Gift-payment – A purchase that was bought as a gift. The purchaser of the gift has no access.
Chargeback – The viewer has disputed the payment for some reason, and their bank has reversed the charge. Access is revoked immediately after a chargeback has been received. If you are using Stripe Connect with your own Stripe account, you will need to process the chargeback via the Stripe chargeback flow yourself. If you are using InPlayer’s Stripe account, the InPlayer team will do this on your behalf, so you don’t have to do anything.

To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search.

So, if you wanted to find the payment that was done by a viewer with the email carter@mail.com, you’d click on the search field, choose the email filter, type in carter@mail.com, and press Enter.

Note that you can search with just the first part of the email address, in this case carter, or the second part, in this case mail.com, however, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.


Below the search bar, you have the main part of the Payments tab, which is the table where you can see a list of the payment records and their basic details.

View payment details

To do this, click on the arrow button under the Edit column in the viewer’s row.

Here you can see all the available details for the viewer’s payment.

The Subscriptions tab

The Subscriptions tab offers a complete overview of your viewers’ subscriptions.

At the upper right of the tab, you have the Generate report and View reports buttons. You can learn more about making reports in the guides to reporting.

Below that, you have the search bar, along with the option to choose whether to view a list of the subscriptions by status.

Here is a list of the various subscription statuses, along with their meaning:

Recurrent – Regular active subscription. Viewer has access.
Past-Due – Active subscription for which the due recurrent payment is pending for SCA approval by the viewer. More on this here. Viewer has no access.
Unpaid – Inactive subscription for which the time limit of 30 days for the SCA approval has expired, which caused the subscription to be canceled. More on this here. Viewer has no access.
Canceled – Regular canceled subscription. Viewer has no access.
Free trial – Active subscription still under a free trial. Viewer has access.
Ended – Inactive subscription that was ended by the system due to some issue with the viewer’s payment. Viewer has no access.
Pending – There are two possible reasons for this status.
1. Direct Debit payment where we await the bank to confirm the mandate creation. Viewer will have access during this time.
2. Other payments where the bank has not yet released the funds. Viewer has no access. If this status doesn’t change after a while, the viewer might have to contact their bank.
Note that these payments are not included in the payment reports as they are still considered incomplete.
Incomplete – There are two possible reasons for this status, depending on the viewer’s location:
1. For viewers from the EU – Subscription for which the first payment is pending for SCA approval by the viewer. More on this here. Viewer has no access. Note that these payments are not included in the payment reports as they are still considered incomplete.
2. For viewers outside the EU – Subscription for which the first payment has failed due to some issue with the viewer’s payment method. Viewer should be advised to check their payment tool or their bank. Viewer has no access. Note that these payments are not included in the payment reports as they are still considered incomplete.
Incomplete Expired – There are two possible reasons for this status, depending on the viewer’s location:
1. For viewers from the EU – Subscription for which the time limit of 24 hours for the SCA approval of the first payment has expired, which caused the subscription to be canceled. More on this here. Viewer has no access. Note that these payments are not included in the payment reports as they are considered incomplete.
2. For viewers outside the EU – Subscription for which the payment has failed due to some issue with the viewer’s payment method. Viewer should be advised to check their payment tool or their bank. Viewer has no access. Note that these payments are not included in the payment reports as they are considered incomplete.

To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search.

So, if you wanted to find a subscription that was purchased by a viewer with the email carter@mail.com, you’d click on the search field, choose the email filter, type in carter@mail.com, and press Enter.
Note that you can also search with just the first part of the email address, in this case carter, or the second part, in this case mail.com.
However, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

Below that, you have the main part of the Subscriptions tab, which is the table where you can see the details of the viewers’ subscriptions.

Subscription management

In the Subscription tab you can also cancel a viewer’s subscription as well as view their subscription details.
Note that the same thing can be done in each viewer’s personal account as well, as described in the Audience management guides.

Cancel subscription

To do this, click on the  button under the Edit column in the viewer’s row.
Then click Cancel subscription.

Confirm by clicking Yes, cancel!

View subscription details

To do this, click on the  button under the Edit column in the viewer’s row.
Then click Subscription details.

Here you can see all the available details for the viewer’s subscription.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.