Audience reports

With Audience reports you can get all the personal information and metadata gathered from the viewers upon their registration.

To get an Audience report, do the following:

In the InPlayer Dashboard, go to the Audience tab.

Click Generate report.

Choose the time period. The report will include all accounts that were created within the selected period.

Next, select whether you want to get the data for the audience from all OAuth apps, or a specific one.
Choosing select OAuth app will include all accounts from all OAuth apps.
To learn more about OAuth, click here.

In the Select report columns field you can choose what data you want the report to include. If you leave this field blank, all data will be included.

Finally, click Generate.

To get your report, click on View reports or go to the Audience reports tab.

Here, you can download the report as a CSV file.

All generated reports will be kept for 10 days and then automatically deleted.

Logins reports

The Logins report includes only the login activity records for your viewers, enabling you to see who logged into their account and when.

To get a Logins report, do the following:

In the InPlayer Dashboard, go to the Audience tab.

Click Generate report.

Click the Logins tab.

Next, choose the time period. The report will include records for all logins that were made within the selected period.

Choose to either get all login records for each viewer, or unique records meaning only one record (the latest one) per viewer will be included.

In the Select report columns field you can choose what data you want the report to include. If you leave this field blank, all data will be included.

Finally, click Generate.

To get your report, click on View reports or go to the Audience reports tab.

Go to the logins dropdown menu.

Here, you can download the report as a CSV file.

All generated reports will be kept for 10 days and then automatically deleted.

Report scheduling

With report scheduling, you can automatically generate reports at a certain time & date, eliminating the need to do this manually. This can be quite useful for recuring reports you do on a regular basis.

To schedule the automatic creation of a report, do the following:

In the InPlayer Dashboard, go to the Audience tab.

Click Schedule report.

Name your report.

Next, choose between One time schedule and Recurring.

One time scheduled will generate just one report on the date and time you set under Run export on, and will include the data for the date range you set up under Include data for.

Recurring will schedule the generation of recurring reports at regular intervals.

The first report will be generated on the date and time you set under Generate first report on, will continue to repeat according to the interval you set under Repeat, will include the data for the date range you set up under Include data for, and will end according to your selection under Scheduled end date.

Once you set everything up, click Save.

To get your report, click on View reports or go to the Audience reports tab.

You will find your report under Scheduled reports.

Here, you can download the report as a CSV file once it’s generated, or edit it.

All generated reports will be kept for 10 days and then automatically deleted.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.

The Audience section contains all the information about your viewers’ accounts. It also offers useful churn reduction and viewer retention tools.

It has a few tabs: Audience, Segmentation, Audience reports and Segmentation reports.

The Audience tab

Here you can see the viewer’s details, what payments they’ve made, grant them and revoke their access, manage their subscriptions and more.

Navigating the Audience tab

Starting at the top, you can see some basic info about your viewers:

the number of viewers,
the number of viewers with purchases,
the average conversion rate.

Further down, you have the search bar, along with the option to choose whether to view a list of the active or deactivated viewers.
To use the search bar, choose the filter you wish to use for your search from the dropdown menu, and type in your search.

So, if you wanted to find the viewer with the email address carter@mail.com, you’d click on the search field, choose the Customer email filter, type in carter@mail.com, and press Enter.

Note that you can search with just the first part of the email address, in this case carter, or the second part, in this case mail.com, however, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

Next, you have the Generate report , Schedule report, and View reports buttons. You can learn more about making reports in the guides to reporting.

Finally, you have the main part of the Audience section, which is the list with the viewer accounts and their basic details.
To open a viewer account, just click the button on the right, under the Edit column in the viewer’s row.

Audience management

To see all the ways in which you can manage your viewers’ accounts, check out this page.

The Segmentation tab

The second tab of the Audience section is the Segmentation tab.

Here, you can see lists (segments) of viewers based upon various characteristics. This is mainly aimed at providing useful data for reducing churn and increasing retention, thereby eliminating the need for creating manual reports for this purpose.

There are a few viewer segments you can use: Cancelled subscriptions, Paying customers, Registered only customers, and Watching customers.

For an in-depth guide on all the segments and how to use them, check out this guide.

The Audience reports tab

The Audience reports tab is where you can download the reports you have generated in the Audience tab.

The generated reports will be kept for 10 days.

The Segmentation reports tab

The Segmentation reports tab is where you can download the reports you have generated in the Segmentation tab.

To see and download the reports for each segment, just select the segment from the drop-down menu.

The generated reports will be kept for 10 days.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.