The Transactions section offers a live overview of each of your viewers’ payments.

It has two tabs: Payments and Subscriptions.

The Payments tab

The Payments tab offers a complete overview of your viewers’ payments. This includes both the ppv (one-time), subscription (recurrent), and season price payments.

Navigating the Payments tab

At the upper right of the tab, you have the Generate report, Schedule report, and View reports buttons. You can learn more about making reports in the guides to reporting.

Below that, you have the search bar, along with the filter to list the payments by status.

Here is a list of the various payment statuses, along with their meaning:

Recurrent	Regular subscription payment.
Charge	Regular ppv (one-time) payment.
Refund	Refund.
Freemium	Regular data capture (free of charge) access.
Pending	There are two possible reasons for this status. 1. Direct Debit payment where we await the bank to confirm the mandate creation. Viewer will have access during this time. 2. Other payments where the bank has not yet released the funds. Viewer has no access. If this status doesn’t change after a while, the viewer might have to contact their bank. These payments are not included in the payment reports as they are still considered incomplete.
Failed	Direct Debit payment that failed due to issues with the viewer’s bank account (ex. lack of funds).
Donation	A viewer donation. No access is granted.
Gift-payment	A purchase that was bought as a gift. The purchaser of the gift has no access.
Chargeback	The viewer has disputed the payment for some reason, and their bank has reversed the charge. Access is revoked immediately after a chargeback has been received. If you are using Stripe Connect with your own Stripe account, you will need to process the chargeback via the Stripe chargeback flow yourself. If you are using InPlayer’s Stripe account, the InPlayer team will do this on your behalf, so you don’t have to do anything.

To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search.

So, if you wanted to find the payment that was done by a viewer with the email carter@mail.com, you’d click on the search field, choose the email filter, type in carter@mail.com, and press Enter.

Note that you can search with just the first part of the email address, in this case carter, or the second part, in this case mail.com, however, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

Below the search bar, you have the main part of the Payments tab, which is the table where you can see a list of the payment records and their basic details.

View payment details

To do this, click on the arrow button under the Edit column in the viewer’s row.

Here you can see all the available details for the viewer’s payment.

The Subscriptions tab

The Subscriptions tab offers a complete overview of your viewers’ subscriptions.

Navigating the Subscriptions tab

At the upper right of the tab, you have the Generate report and View reports buttons. You can learn more about making reports in the guides to reporting.

Below that, you have the search bar, along with the option to choose whether to view a list of the subscriptions by status.

Here is a list of the various subscription statuses, along with their meaning:

Recurrent	Regular active subscription. Viewer has access.
Past-Due	Active subscription for which the latest payment has failed due to some issue with the viewer’s payment method, or is pending for SCA approval by the viewer (more on this here). Viewer has no access. Viewer should be advised to either: check/update their payment tool or their bank, check their inbox for the SCA confirmation email, wait for the system to automatically retry the payment (might take up to a month) and re-grant access upon success, or cancel their current subscription and try purchasing a new one.
Unpaid	Inactive subscription for which the time limit of 30 days for the SCA approval has expired, which caused the subscription to be canceled. More on this here. Viewer has no access. Viewer should be advised to check their payment tool or their bank and purchase the subscription again.
Canceled	Regular canceled subscription. Viewer will lose access after the end of their ongoing billing period.
Free trial	There are two possible reasons for this status. 1. The active subscription is still under a free trial. Viewer has access. 2. The first payment after the free trial expiry is still processing in the system. Viewer has access. The status will change to Recurrent as soon as the payment gets processed.
Ended	Inactive subscription that was ended by the system due to some issue with the viewer’s payment. Viewer has no access. Viewer should be advised to check their payment tool or their bank and purchase the subscription again.
Pending	There are two possible reasons for this status. 1. Direct Debit subscription where we await the bank to confirm the mandate creation. Viewer will have access during this time. 2. Subscription paid via another method where the bank has not yet released the funds. Viewer has no access. If this status doesn’t change after a while, the viewer might have to contact their bank. These subscriptions are not included in the reports as they are still considered incomplete.
Paused	Subscription that has been paused. Viewer has access. The subscription can be reactivated at any time. Note that Google In-app subscriptions are the only subscriptions that can be paused by the viewer. Other subscriptions made via a payment method that supports pausing (Credit card, Direct Debit, iDeal, and PayPal) can only be paused from the customer or InPlayer side. Note also that if you’re using Stripe Connect and are checking these subscriptions in Stripe, they will have an active status, but a paused collection.
Incomplete	Subscription for which the first payment has failed due to some issue with the viewer’s payment method, or is pending for SCA approval by the viewer (more on this here). Viewer has no access. Viewer should be advised to check their payment tool or their bank, or to check their inbox for the SCA confirmation email. These subscriptions are not included in the reports as they are still considered incomplete.
Incomplete expired	Subscription for which the first payment has failed due to some issue with the viewer’s payment method or for which the time limit of 23 hours for the SCA approval of the first payment has expired (more on this here). Viewer has no access. Viewer should be advised to check their payment tool or their bank and purchase the subscription again.

To use the search bar, click on it, choose the filter you wish to use for your search, and type in your search.

So, if you wanted to find a subscription that was purchased by a viewer with the email carter@mail.com, you’d click on the search field, choose the email filter, type in carter@mail.com, and press Enter.
Note that you can also search with just the first part of the email address, in this case carter, or the second part, in this case mail.com.
However, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

Below that, you have the main part of the Subscriptions tab, which is the table where you can see the details of the viewers’ subscriptions.

Subscription management

In the Subscription tab you can also cancel a viewer’s subscription as well as view their subscription details.
Note that the same thing can be done in each viewer’s personal account as well, as described in the Audience management guides.

Cancel subscription

To do this, click on the  button under the Edit column in the viewer’s row.
Then click Cancel subscription.

Confirm by clicking Yes, cancel!

View subscription details

To do this, click on the  button under the Edit column in the viewer’s row.
Then click Subscription details.

Here you can see all the available details for the viewer’s subscription.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.