Audience management

Manage your viewers’ accounts, payments, and access.

Password management

Finding the account

To see and manage a viewer’s details, log into your InPlayer Dashboard, and go to the Audience section.

From here, you can use the search bar to find the viewer’s account.

To use the search bar, choose the filter you wish to use for your search from the dropdown menu, and type in your search.

Note that you can search with just the first part of the email address, in this case carter, or the second part, in this case, however, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

To open a viewer account, just click the  button on the right, under the Edit column in the viewer’s row.

Resetting a password

In the GENERAL INFORMATION section on the right, click the Reset password button.

The viewer will receive a ready-to-use password which they can use to log in.

Note that this way of resetting a viewer password is different than when a viewer uses the Forgot password? button on the paywall.

When a viewer does this via the paywall, they receive a password token they need to use to complete the password registration process.

Resetting the password via the Dashboard is very useful for viewers who are having trouble resetting the password using the password reset token.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at