Finding the account

To see and manage a viewer’s details, log into your InPlayer Dashboard, and go to the Audience section.

From here, you can use the search bar to find the viewer’s account.

To use the search bar, choose the filter you wish to use for your search from the dropdown menu, and type in your search.

Note that you can search with just the first part of the email address, in this case carter, or the second part, in this case mail.com, however, you cannot search by typing any of the two parts of the email address just partially, in this case, cart or mail.

To open a viewer account, just click the  button on the right, under the Edit column in the viewer’s row.

Canceling a subscription

Click on the Access management tab.

In the assets access dropdown menu, select subscriptions.

Click the  button under the Edit column in the row of the subscriptions you wish to cancel, and click Cancel subscription.

Confirm by clicking Yes, cancel.

In-app subscriptions

For all In-app subscriptions, the cancelation will need to be done by the viewer.
These subscriptions cannot be canceled from the Dashboard.

Here is a detailed guide on how a viewer can cancel their In-app subscription.

This concludes our guide.

If you have any questions, don’t hesitate to contact us at clients@inplayer.com.